Revolutionize Your Scheduling: Optimize Productivity and Reduce No-Shows

Ever wondered how much time and money your business is losing due to no-show appointments? Our guest, Jonathan Zacks, founder of Go Reminders, is here to help tackle this problem and increase revenue and productivity for small businesses and professionals. In this engaging conversation, we explore the staggering waste in costs caused by missed appointments and its impact on employee morale.

Join us as we dive into the competitive landscape for appointment scheduling tools and discuss the unique features of Go Reminders that set it apart from its competitors, such as appointment confirmations with a reply, two-way chat, and appointment requests. We also share an interesting anecdote about a restaurant's approach to handling missed appointments, and compare Go Reminders with other popular scheduling products like Calendly and Acuity.

Lastly, we touch on the potential role of AI in the scheduling industry and how it could streamline the process for entrepreneurs and small business owners. Discover how Go Reminders can simplify your appointment booking while helping your business grow and thrive. Don't miss this opportunity to learn more about this game-changing tool and how it can revolutionize how you manage your appointments.

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Chapters

• 0:00 Solving the Problem of No-Show Appointments
• 12:25 Appointment Reminder Differentiation and Competition
• 24:52 Go Reminders
• 34:15 AI and Website Building for SaaS

Transcript

Ryan: 0:20

I hope you guys are having a great day. Today on the podcast We have Jonathan Zox, and Jonathan is the founder of Go Reminders. Jonathan is on a mission to decimate no-show appointments. After running an appointment-based business for a decade, he co-founded Go Reminders, which increases business revenue and cuts wasted staff time with automated appointment reminders and online bookings. Jonathan runs growth and marketing for Go Reminders and loves helping small businesses in automation and communication. Jonathan, welcome to the show. Hey, thanks for having me, ryan, not a problem. Sorry about the long time coming on, but happy to have you on and looking forward to a great conversation. Same here, awesome. So before we get into a little bit about what you're doing, can you give the listeners a little bit of your background in who you are, and then we'll jump into some rabbit holes? Sure.

Jonathan: 1:14

I come from a technical hobbyist kind of background where I have always liked computers and always like helping people with computers. I got a computer science degree from college and then started a business helping people with their computers in their homes, built that up into helping businesses with all sorts of technology, problem solving and creative solutions to help them be more efficient and whatever they needed technically. And somewhere along the way I started Go Reminders to solve the problem of getting people to show up for appointments or people missing appointments. And I went from the computer science to the business side pretty early, back and forth a little bit, but mostly on the business and marketing side in recent years And that's where I am today.

Ryan: 2:08

So what really spurred you to start the business? Was it just the fact that people didn't show up, or was there something a little bit more deeper and personal for you?

Jonathan: 2:20

So the spark was basically right time, right place and trying to start a bunch of businesses. So this was one of several ideas that I had, I and my friends had, and we started a few different things and this is the one that ended up growing and all of our focus in the end. But basically it happened from my co-founder missing an appointment, not realizing it missed appointment at an eye hospital, getting a call a week later saying, Hey, you missed your appointment, would you like to reschedule? And we were just doing the business calculations of revenue loss and time loss for the receptionist and nursing staff and doctors who would be waiting around the appointment. Okay, this person is not going to show up. We could have seen someone in that time. All that stuff.

Jonathan: 3:02

we realized this must be a large business problem. I had a lot of experience from running an appointment based business in terms of going to clients offices, clients coming to my office, having zoom calls a lot or in those days, not on zoom but on other platforms and remote phone call appointments, And so I really knew the pain personally in terms of no shows. but it took that external event for us to feel like, yeah, we can totally solve this And this is a bigger problem than just a slight annoyance. This is a real problem that impacts revenue and wasted time on a pretty massive scale.

Ryan: 3:39

What is the typical waste in costs to a small business? with all their missed appointments but, better yet, the capital they have in their employees, that's got to be pretty hefty.

Jonathan: 3:50

It's huge. It's huge in morale and time wasted and revenue. Depending on the type of business, it really just runs the gamut. Some people have 10 or 20% no show rate and that's a major problem for them. Others just count It depends on the industry So they count on 50%, 60% no shows And then they just build that in a double book. It just makes for a really difficult, stressful work environment for everyone involved.

Jonathan: 4:20

If you're dealing with no shows and the lost revenue and trying to make up for it Booking so much that some days I would use my missed appointments when a client would not show up or not be there at their office, when I get there I would be feeling oh this is such a great, i get an hour.

Jonathan: 4:36

It's so great I get an hour to eat lunch. Now, if I didn't do that, i might eat lunch four hours late some days just because I booked so many things, because I knew often there are no shows. So on the day to day it's a weird kind of situation because you feel relief often when someone doesn't show up in the moment and you don't often do the calculation of how much is this impacting my business. So if you're seeing eight appointments a day and you have two no shows a day, that's 25% no show rate that you may not be realizing. I could end my day 25% earlier, two hours earlier. I could end my day if I just people that actually show up when they said they're going to show up, or I could have 20% of your revenue lost. So if you have that, then if you can increase that, if you can get that extra time, that's a third more revenue. So it's really big numbers when business actually calculate that?

Ryan: 5:36

So, before we go into all the nuts and bolts of what you're doing, how crowded is this space? I'm familiar with a lot of the players, but I'm sure you have a lot more information. How big is this space and how prevalent or how much penetration is these? are these scheduling tools getting into the business market?

Jonathan: 5:55

Sure, So it's crowded. That's definitely a crowded market. The main thing that shows me is that there's a real business need for solving this problem. If there were no competitors then it would be questionable about whether a solution would actually be useful and paid for by any customers. So that's the main thing.

Jonathan: 6:18

In terms of our competitors, there are a bunch of different groups. There's competitors who do a little bit of this, but mostly they're focused on managing an entire business of a certain industry A solution for property managers, manager, property management business. You might also have some scheduling and reminders. And then there are the competitors who are focused on booking the appointment Callanly. They're solving the problem of if you have a lot of email back and forth with people trying to figure out your appointment Callanly VimCal. others are really focused on cutting out time. And then we're focused on people who don't have those problems. They are efficient at booking their appointments. They might want a booking tool We have that feature but mostly they're focused on.

Jonathan: 7:05

I had people who have appointments booked but I'm having too many people not show up. I really need them to get there, and so we're focused on the problem of people not showing up And just being a software business and being out there for about 10 years now. There's enough of a critical mass of people, a variety of industries lawyers, tattoo artists, dentists, everything in between who have that problem And that is the main thing that they need to solve. The people are just not showing up for appointments. They need to get them there for appointments And our system is fully built around that use case. And how can we save businesses time? How can we make their customers happy? And if we can make their customers happier, the businesses will love us. So that's the problem, that we're focused on the no show.

Ryan: 7:55

So let's focus on the no show And I'm going to say a word that I just it's everywhere And people think that it's like relatively new AI, and it's not. It's been around for a while. I'm an early adopter on some platforms. How is AI impacting your industry and specifically your business?

Jonathan: 8:14

It is not at the moment. I think AI is not impacting my business in terms of my industry. I think there's a lot of room for AI, but I think that it's top of mind for me, but mostly it's top of mind in some personal ways and some areas of interest, but for my business it's overthinking things, and so our software is like magic for our customers. If we can get people their customers to show up, it is magic. There's automation, there's you can say okay, i want these types of appointments to get this reminder at this time And I want to make sure people reply C to confirm and do all this stuff. That is that is automating, saving people time, things that people can't even dream of figuring out how to do. The ways that AI could help with this are perhaps at the figuring out what to put in your template. But AI a lot of products right now is, i think, overthinking things, so it feels like it can be overstressed in many ways.

Jonathan: 9:27

It would be. I'm trying to think of an analogy. But if you get a computer when computers, personal computer came about saying that you just get rid of your phone and just do email, and it's like maybe, but you probably might need your phone still, and that's the way I feel about AI is that it's not for our type of product. It's fairly simple to figure out how to get people to show up. It's difficult to implement and do it manually, So you need a product that will automate it, but it's not something that you need to say what do I need to send that 27 hours or 29 hours or this or that? And I think AI could help with certain things, like the athlete figuring out each individual person, what's their likelihood to show up, but there's just not enough data. The biggest thing with AI is it needs a lot of data.

Ryan: 10:14

So I'm guessing you guys have templates for your platform for people to use. Are they predetermined based upon industry or is there some other criteria that goes into those templates?

Jonathan: 10:27

Yeah, so we have templates, but it's completely customizable, so anyone can put anything that's relevant for their industry. We have blog posts and PDFs that have example templates that work for our current users, and the biggest thing with templates, though, is just figuring out when to send it and what to say, and a lot of that is universal. The intricacies per industry are mostly what the type of appointment is, what people need to bring to an appointment, how much in advance you need to know that someone is canceling so you can fill that with someone else. We have some auto repair shops that, if they know two hours in advance, it's no problem. They call up someone else and say, hey, i have an opening, you want to bring your car in, it's no problem.

Jonathan: 11:09

Other people that would be. There's no way they're going to fill that. They need three days or so to know, and techniques such as asking for confirmation at the right time for your business those are very personal decisions that each business owner will know. You know what I need a little more, so what we say is to ask people to confirm at that point. If you need three days, send them a text saying, hey, reply C to confirm that you'll be there. We're looking forward to seeing you mention the value that they're getting out of the appointment And then you as a business will get a response. And if you don't get a response, you can follow up with that person. If you do get a response saying oh, i just looked at my calendar, i can't confirm, i need to cancel this, you then have enough time to fill that appointment.

Ryan: 11:54

So how are you guys and I'm going into detail, sorry How are you so different than Calendly? I know you're just looking for the book and I use Calendly in the past and it's yeah, it's okay. I have a platform use go high level as a CRM that has a lot of those things in there. Am I using all the functions now? because a lot of it is personal contact for me? for at least my podcast, my cancellation rate is less than 1%, so it's awesome. People show up booked out till April next year, something like that. It's a ways out. But how are you? How do you differentiate? And then can we talk a little bit about competition and what you guys are doing, because there are small businesses out there and entrepreneurs that need this help, and I think your product is could really help them.

Jonathan: 12:38

Sure, yeah. What differentiates us is that we are really focused on the communication between the customer and the business. So one thing I want to note is that if you don't have a problem with appointment no shows, then that's awesome, and that is not a good fit for us. We are focused on the people. So that's one thing that is different about our product is that we're not trying to be a solution for everyone. We're trying to be a solution for people who have actual problems with people not showing.

Jonathan: 13:05

In terms of differentiation between Calendly and other booking products, some booking products don't have text message reminders at all. Calendly and Acuity they do have. Those are two big products. They do have text reminders and they have a varying degree of how you can customize the templates and when you can send them. But they don't have. You can't reply to a reminder. So, for example, we have there's no functionality in Calendly that people can reply C to confirm. They might have an option where you can click a link and then do something else, but I don't even think Calendly has the confirmation functionality. So that's a big component of how we make sure people show up is that we we engage with the customer.

Jonathan: 13:45

There was this article that I've read. A while ago it was it was from maybe 10 or 20 years ago a restaurant, a really popular restaurant in Chicago that had was calling people to tell them please make sure you show up, if you don't show up it's a problem, and call us if you don't, if you aren't going to be there. And people weren't calling, they switched one key phrasing And I believe it was. They asked people would you call? Would you please call us? Will you be willing to call us if you do have to cancel? And they'd wait for the answer and people would say yes, and that completely changed how many people called them to if they did have to cancel.

Jonathan: 14:31

And we incorporate that aspect with confirmation. So it's not just your appointment is confirmed, it's reply C, to confirm. It really puts the onus and the customer to do something actively, to engage, to say yes, i'll be there. And it's a moment that in that moment of thinking about the appointment, often people will check their calendars and realize they can't be there, which they wouldn't often have done. Well, you know, probably wouldn't have done if they just got a reminder.

Jonathan: 14:57

So, having that two way, we also have two way chat in our system, so if someone texts back, it goes into our into go reminders and the business can then just type a message back and it automatically texts that message to the customer. So Calendly and these other bugging tools they don't have anything like that. And similarly with email if there's an email reminder that goes out from our system it also goes in into the conversation with each customer So you can just type back and forth conversation there.

Jonathan: 15:24

There's some things with booking where you can do appointment requests So you can say you know, i don't want to allow people to just book a time, i want people to book shoes three times that they want and I will approve which one or none of them are okay, because I need to really figure out my schedule and my customers don't necessarily know exactly how long each appointment will be. Calendly doesn't have that appointment request mode. That and there's a bunch of things like that. But definitely around the texting back and forth is a major point of differentiation between us and those other products.

Ryan: 15:59

That's pretty cool And I can't remember and it's I'm going off subject here just a little bit If it was either earlier this year or late last year. I read an article in the Wall Street Journal fortune somewhere that basically said someone's coming out with a calendar planning app of some sort to where it could go back and forth and have that communication to find a right date and time. I don't know if it was, i can't remember if it's a based or not. I don't remember all the details, but it looked slick. But then the they called it an automated robot of some sort. It was just, basically you copied a, an email address to that person And then that email would be to a attached to this actual scheduling assistant And the scheduling assistant will then go back and forth with that person to figure out a date and time. But cool, but as man, i get enough emails I don't want that. I don't want to see it, i just want the appointment.

Jonathan: 16:57

Yep, 100%, and yeah, and that really is focused on the problem of booking the appointment And we are not focused on that problem. And Calendly, vimcal, acuity they do a decent job of that aspect. We have the booking feature for our users who have no shows, who also want that feature, but it is not. It's just not the problem that we're solving for. We're solving for the problem where people have appointments, they're either booked a lot of them or they're booked out a long ways And they do have no shows. They're just people for certain appointments.

Jonathan: 17:29

Like you said, for your business you don't have that problem And and it's just different business to business Some businesses just really have that problem And a lot of it is. The other thing is I did get a text message reminder for this. I assume it came through Go High Level and that was great. But again, your business is not the type of business where people often cancel. If it was, and the problem that you might run into I don't know if Go High Level has it, but with Calendly, for example, text reminder goes out.

Jonathan: 18:04

Let's say you have it go out a day before and an hour before And if someone replies back saying hey, i can't make it at least one or both of Acuity and Calendly, it just silently fails. So the person who sent the reminder, the message back, saying I can't make it, thinks that you got the message. But the business didn't actually get the message, and so that's a big gap that we see with. A lot of our customers have back and forth text conversations and now they don't have to use their personal cell phones and they can have it the conversation with the customer all in one place, and so that back and forth conversation is critical to many businesses to making sure people show up so that they can get any last minute changes and things like that. But that's more inherent to businesses that have no show problems is, if you're having no show problems, you should expect that you will get responses when you do start sending automated text reminders.

Ryan: 18:59

Go High Level gives you the ability to two-way communication. There's also a calling feature on it in my other businesses, because my podcast or my side also my day jobs are we do affordable housing building in the Midwest. You want to talk about high cancellation rate, So we have a contractor that use our platform, and it's yeah.

Ryan: 19:21

I understand it. So Go High Level allows me to do that to a little more sophistication with them. So within 24 to 48 hours because I can rebook people I will send them a text and saying your appointments at this time. Can you make it Yes or no? I put no, it gets in another text message that says, okay, i can reschedule you, but here's the next appointment slot available Nice. So then it tells them they're on a back end of it because we're booked out pretty far on that process too. It's pretty cool. Don't get me wrong. I love Go High Level just for a CRM. I'm sure your tool does some other things that it doesn't do. If you integrate with Go High Level, i would definitely want to take a look at what you guys are doing, because I love some of the stuff that you're doing. from a template standpoint, go High Level does have some templates, but not many. Most of it is created for myself or through a marketing arm of ours. but yeah, it's needed. That makes sense.

Jonathan: 20:12

Yeah, yeah, and I think that the main thing with something like Go High Level is it's for someone who is using a lot more of Go High Levels features for a variety of different things, and it makes sense. If you're doing everything in there, just add this on and it may or may not do it. And if it does do, it probably require some additional setup Maybe it requires getting a number from Twilio, things like that that our product is basically the easy button, and so it's like for people who are busy running their businesses they're not super tech-savvy, they're not used to connecting and integrating different pieces of software and they just want something to solve this problem.

Ryan: 20:52

Yeah.

Jonathan: 20:53

They just want something that works. And one of our one person I talked to was saying I get pitched all the time on software to manage my property management business and just have this one problem. I don't want all these other features, i just have the no-shows problem. I just want something that's going to be super simple to solve this, and we're a great fit for that. Yeah Yeah.

Jonathan: 21:15

Another anecdote about a competitor is they don't have built-in text reminders but they have a Zapier integration, which we also have. But they have a Zapier integration which you can then connect to a Twilio account. And one of my friends who's a founder of another software company went that was asking me about integrating Go Reminders, and I said we don't integrate with this other product, but you should totally just set up the text reminder, see how it goes. And he did the whole process. But it was amazing. It took three weeks or four weeks for him to get approved by Twilio and so on and so forth. And so that's a major differentiator.

Jonathan: 21:50

You sign up for Go Reminders, you are sending text reminders. One minute later You're entering your appointments. It has the default templates. If you want to customize them, if you want to customize the settings, you can do all that, but you don't have to do any of that, and so if you have the patience and the tech chops to integrate a bunch of tech pieces, then we're not a perfect fit for that. We are a really good fit for people who just want an easy option.

Ryan: 22:16

So the easy option when it comes to that, what would be a real? what would be a number that? let's say I'm a business and I've got a no show rate of 5% or 10%? What's the ideal client? What's the missed? where does your product fit in with that type of no call, no show or missed appointments?

Jonathan: 22:38

Yeah. So essentially for most of our clients, we dramatically decrease no shows. And when I say dramatically, we have many people who just say it's 100% like cuts out of no calls and no shows are non-existent because they find out well enough in advance, ahead of time, if anyone needs to cancel, then they can reschedule them. And others say 80%, 90%. It's very common in when we're talking to our customers that it just completely resolves the no show problems. I like to think of it as your crystal ball that you don't have to look into or you think about it, but you will find out who is not going to show up For sure. People are going to cancel and they're going to not show up. You just want to be able to predict who that person is And, like I said before, it's like magic to our customers that they don't have to think about.

Jonathan: 23:32

Should I text this person? Maybe they're going to show up, they've showed up and then they don't text the person They finally don't show after 10 appointments where they did show up and they're thinking oh man, i'm going to add them to this list. It's just, it takes care of getting the message to everyone that you have an appointment. Let us know if you're not going to make it and affirm, if you're going to make it, that it just turns it into a system that smoothly runs under the hood, notifies you of any cancellations, notifies you of any last minute messages people send you, allows you to easily rebook someone in enough time that you can actually fill open slots.

Ryan: 24:11

It makes life easy, especially if you're just trying to have something that's, as you said, the easy button, and you're just ready to go. Exactly, i'm trying to. I'm trying to how to word this, but the best way to think about this is you're a business, small business owner, and you've got cancellation that are not hot. You can integrate your product and your service in there. The next question I have is for the non-techies and so forth Is it really just a plug and play and that's it? And then pricing and I'm not asking for pricing. I've got a question on pricing. I'll tell our website.

Jonathan: 24:45

I know from.

Ryan: 24:45

Yeah, is it per text? or is it a flat fee that you pay on a monthly basis for your services?

Jonathan: 24:52

Sure. Okay, let me answer the first part first, the way that our system works. It's a really great fit for someone who is either coming from pencil and paper or Google Calendar. But that's just not working for them and they just want a system for their work calendar that they can enter everything in there. They either enter themselves as the business when they enter appointments or they can send a booking link so their customers or clients can can book their own appointments or put in the appointment requests. And so Go Reminders acts as their book, their calendaring solution. So we have calendar interfaces, daily, weekly agenda, monthly views in it. It does automatically immediately real time sync push to Google Calendar and Outlook Calendar. So if you have your personal things on there, you can see everything in one place. But all of the appointment management happens in Go Reminders.

Jonathan: 25:44

And regarding pricing, the, that just goes. It's right in line with our general mission of just saving people time, doing it in the easiest way possible, making everything simple and powerful but not complicated for people. So our pricing is volume based on your number of appointments, not on the number of messages. So, for example, if you there's, if you go to something like Twilio and you integrate with that or a lot of other many of our competitors. It's not only priced by the message, but it's priced based on the segment which is a part of a text message. And so if you can imagine from someone who has a service business or you're in sales any type of business you're having meetings to not only have to think about how many texts am I sending out And that might be multiple if you're doing three reminders before an appointment.

Jonathan: 26:37

We have follow up messages. That's another thing that many of our competitors don't automatically do to follow up messages after the appointment at whatever time you want. We have there's some review. You can ask for a review online, things like that. We have review optimization to make sure that you're getting any negative feedback, but people who had good experiences get pushed to leave a review at Google or wherever.

Jonathan: 27:01

So we have all these different messages that can go out, but if you can imagine, it's pretty complicated to think of how many. You have to think how many appointments do I have then how many messages am I going to get sent out? how many are going to get messages will get sent back to me, and then not only that, a text message is 160 characters somewhere around there, and then that's one segment. So if my message is longer, that's two segments for each message. So all we do is based on number of appointments, essentially, and so an appointment can have three reminders.

Jonathan: 27:32

Beforehand. You can write a message up to 320 characters, which is essentially two segments. You can have the two follow up messages. None of that matters, you don't have to think about any of that in terms of your pricing. It's just based on the number of appointments and it goes in blocks of 75 appointments per month, and so you can go up and down if your appointment volume changes, and that's pretty much all you have to think about, rather than do I want this feature? do I want? we have a starter plan which has very limited core features, and then we have our middle plan, which is every feature, and then our premium plan is essentially integrations and white glove service.

Ryan: 28:12

It sounds like it's almost a mini CRM, because I'm guessing you have to put some information in so they can get the. you can get the information out how much data entry or how much information needs to be put in for the business owner or the entrepreneur.

Jonathan: 28:28

Sure, So you can import your contacts. You can sync it with your phone's contacts And then, as you enter appointments, if you enter an appointment with a new contact, the appointment entry interface is auto fill. So that also feels like magic to many of our customers. When they start entering an appointment, they start typing the name on their phone or their computer and it automatically shows the auto fill list and they click on the person. It automatically fills in their phone number, their email address, whatever they've entered in the past. It also keeps their preference for whether the person wants text reminders, email reminders, both or some people who don't want reminders.

Jonathan: 29:05

You can choose none And none. Appointments with none set for the reminder type do not go toward your appointment volume, so that doesn't impact your cost at all. And yeah, so in terms of the, it is basically I haven't found a great way to articulate this but it's essentially a great CRM for people who either don't need a CRM or don't know that they might need a CRM. It is not a CRM for people searching for I need a CRM, but it is that CRM concept for people who are not thinking about a CRM. They're just thinking I need to get people to show up. I need to manage my calendar and my contacts. It uses CRM for those purposes.

Ryan: 29:46

And that really fits a lot of entrepreneurs small business owners, single owners that you got a pretty large market you can go after. That's got to be pretty rewarding for you guys.

Jonathan: 29:56

It is. I really like the variety and talking to all sorts of business owners all the time and getting really wide variety of perspectives and experiences.

Ryan: 30:05

That's got to be pretty cool. You're actually simplifying their lives, making it better, making them more productive, but also potentially, if not, making them more money 100%, definitely Revenue.

Jonathan: 30:19

Our two main things that we're trying to help businesses with is increased revenue and cut out wasted time If I can free up their time and a third one which is pretty close, which is making their customers happier. Well, yeah, when we interview customers for testimonials or case studies, people just describe before and after as just a sense of relief, a sense of relief that they don't need to deal with all this stuff manually and people are showing up for appointments. They're finding out ahead of time if someone needs to reschedule. It's just a huge sense of relief for them that, without having extremely knowledgeable tech skills, they can implement a system like this really easily and just save a bunch of time and make more money.

Ryan: 31:10

Do they have the option? the business owner have an option of a URL like they can attach it to their signature in their email and if they decide someone wants to make an appointment with them they can just hit that URL.

Jonathan: 31:20

Absolutely. We have a booking link and so you can link to that from your signature. Again, we have the two modes either instant book mode, where you allow people to actually book an appointment, or appointment request mode, where it's the same interface but people pick their top three choices and then it goes to you in an approval queue in Go Reminders where you can click Yes, approve, or you can send them a message to say none of these times actually are a good fit for you here. How about this time? or you can just pick another time and notify them.

Ryan: 31:52

A couple more questions we'll get wrapped up here. How long does it typically take a client to get everything set up and utilize in Go Reminders?

Jonathan: 32:02

Someone who is a good fit for Go Reminders. It's pretty quick, usually the first day they are up and running and entering appointments, they've imported their contacts, they've connected to their calendars if they want to see the appointments in another COOL calendar or ALLA calendar, and then it's a pretty gradual ramp up from there. So, yeah, so it's pretty quick, until once you're realizing oh wow, people are just already getting messages, they're ready to apply and see to confirm people are showing up. It basically takes until the first people show up for those appointments for businesses to really start feeling that sense of relief. Do you guys have an app? We do. We have an Android app. We have an iPhone app? Yep, we do it the same way. It fully syncs and so, from anywhere that you are located, you can access all your Go Reminders data and schedule people approve bookings, things like that.

Ryan: 32:56

You've thought of everything and I think it's a great tool. Man, i could say I'd be a user, but I'm hooked in with Go High level and I like all the other toys that come along with it, but I think you have something that is a lot better than the marketplace that's out there, especially. I was a user of Canonly for a while and I'm not no bashing, but, man, it's just one way. You couldn't do anything. And then I found Go High level and it's oh, two-way communication. I can send emails 100%.

Ryan: 33:22

I can send text messages, I get a synoptus of the conversation and a snapshot on my phone, so if I need to do something, you guys are there. It's pretty cool what you guys have put in. So we're going to wrap it up. But one more other question How long did it take you guys to develop the product and get it out to the marketplace?

Jonathan: 33:41

It took us about, i think, six months to a year to get something where we were, I think, having people we didn't know use it, And then it was pretty slow. It started out as a tiny side project and grew from there over the years. We could have. we were working on it very part-time and that's a main aspect of how long it took us, but we also got it out pretty quickly. for working on it part-time. Of course, nowadays you could start projects. That's one area where AI comes in handy. If you're a coder and you want, okay, let me create a website for my SaaS. AI with coding is amazing for certain tasks, such as getting started from going from zero to one. So building, building the informational website, things like that AI can really speed up the coding process. but just in general, today, as time goes on, there's more frameworks for the basic stuff logging in, saving things, creating things, all this kind of stuff that just that we started 10 years ago. We had to do a lot of that stuff ourselves 10 years.

Ryan: 34:50

that's awesome man. You're around for a while, so I hope you guys do well, just but not least before we wrap up best place for people to get ahold of you.

Jonathan: 34:59

Yeah, If you just Google me you can go to. You can find me on LinkedIn or Instagram. Linkedin is probably the best way to send me a message If you have any questions for me, or you can just go to our website, goreminderscom, And there's a chat bubble there in the bottom right And feel free to ask my support team. If you have any questions you want to get in touch with me directly, feel free to ask there and that will definitely connect you with me.

Ryan: 35:25

Awesome, Sir. thank you for coming on the show. It's been great talking about your product. It's slick. I hope you guys do. very well. It's different And for all the listeners out there and watching, you guys need to go try this. If you just looking for something to get going and make sure you don't have those no shows, this is the product Awesome.

Jonathan: 35:46

Thanks a lot for your time, Ryan. I appreciate you having me on. You're more than welcome.